About us
Our Values
Today. Tomorrow. Together
CARE
- We demonstrate an authentic interest in the wellbeing of our staff, member and customer communities.
- We display genuine humanity and sincere consideration for the needs of others, seeking to understand and responding with kindness.
- We are respectful and responsible for our own behaviour and our readiness to show up for each other and the communities we serve.
Commitment
This means that…
- We are dedicated to providing excellent service to each other, our customers and the wider community.
- We are accountable for our actions and take responsibility for understanding our part in achieving the Group’s vision and objectives.
- We stay true to our word, aim for excellence and live the Group values in spite any challenges or issues that may occur.
Collaboration
This means that…
- We work together for the good of all of our communities.
- We support the values and needs of both internal and external customers and stakeholders.
- We value diversity of thought and build meaningful relationships that enable and empower us in sharing knowledge and resources to achieve mutual goals.
Courage
This means that….
- We have the strength to act in the face of adversity, ambiguity and uncertainty.
- We have the ability to effect change, taking considered risks and exploring new opportunities for the betterment of our organisation, our people and our communities.
- We encourage innovative thinking by speaking up respectfully and constructively and by listening to others with open-mindedness and patience.
Continuous Improvement
This means that…
- We work every day to be better and do better for our organisation, our people and our communities.
- We are open to challenging the status quo enabling us to meet the demands of a changing world, industry and corporate goals.
- We rise to meet the changing expectations of our customer and member communities, improving functions, processes and procedures to create relevant experiences and sustained growth both now and in the future.