Customer Experience
Today. Tomorrow. Together
Our Commitment to You
Your client experience at CAPITA is of upmost importance to us and we are committed to providing tailored solutions coupled with superb customer service. If we regrettably fall short of your expectations or exceed your expectations, we do hope that you will immediately bring this matter to our attention, and encourage you to get in touch with us at any time, either through our website, by email, by phone, or in person.
Our Commitment
We want to ensure that your feedback is handled in the most professional manner and are all committed to:
- Listening to You
Whether a complaint or compliment your feedback is valued. Your important insights are critical to ensuring that all our clients have a positive experience when interacting with our Team.
- Investigating Your Concerns
If you are submitting a complaint, our Team is here to review your concern and identify areas of opportunity for improvement of our service delivery to you. Internally we will work across all our teams to better understand what has happened and how to make things right.
- Resolving Your Complaint
Following a thorough review, we will contact you regarding your complaint and share our resolution that will reassure you of our commitment to provide excellent service.
How to submit your feedback
You can express your concerns or provide feedback about your experiences with CAPITA by using the options listed below:
- Submit your request through the website capitacaribbean.com.
- Email us at customerexperience@capitacaribbean.com.
- Find us on social media (Facebook and Instagram).
- You can submit a letter addressed to the Operations Manager.
- Complete our Customer Feedback Survey (The Feedback button on the right of the site).
- Call us at (246) 622-9200 during our business hours 8:00 am to 4:30 pm Monday to Friday.
If you have any additional concerns following complaint resolution, or feel that your complaint has not been fully addressed, you can contact us at customerexperience@capitacaribbean.com.
Thank you for choosing CAPITA as your trusted partner for all your financial needs.