Neesa Alleyne is a results-driven professional with extensive experience in operations and customer service management. She has a proven track record in leading teams, ensuring efficient service delivery, and driving improvements in client relationships, compliance, and performance. Neesa has managed teams in high-volume environments and successfully implemented strategies to enhance customer service and branch performance.

Experience

• Manager, Client Services, FirstCaribbean International Wealth Bank (2018–2019)
• Customer Service Manager, FirstCaribbean International Bank (2012–2018)

Education

• MBA Banking, Edinburgh Napier University, UK (2020)
• BSc Public Sector Management, University of the West Indies (2003)

Key Skills

• Leadership
• Customer Service
• Planning & Organizing
• Communication & Conflict Resolution

Leadership
Neesa led a team of 40+ employees, ensuring performance goals were met and fostering a high-performance culture. She also contributed to community initiatives, serving as President of the Alleyne School PTA and as a Board member of the Alleyne School.